Overview
If you suspect construction is taking place without the required permits or does not comply with city zoning or building regulations, you can submit an Illegal Construction request through 311. Reporting these concerns helps the City investigate unsafe or unauthorized building activity and protect community safety.
When to Submit This Request
Submit a request if:
Construction appears to be underway without posted permits
A structure appears to have been built or altered without approval
Work seems to violate setback, lot use, or zoning requirements
Construction activity appears unsafe or inconsistent with normal building standards
Before You Submit
Please note:
Not all permitted work will have obvious signage visible from the street
Construction-related noise during permitted hours may not be a building code issue
If there is an immediate safety hazard or emergency, call 911
Photos can help support the investigation, if safely taken from public property
Information Required
When submitting a request, include:
📍 Location
Street address or nearest intersection where the construction is occurring
🏗️ Type of Construction
Describe the work being done, such as additions, demolition, excavation, or new structures
⚠️ Concern Observed
Explain why the work appears unauthorized or unsafe
🕒 Date and Time
When the activity was observed
📸 Optional Photo
Helpful for identifying the type and extent of the work
What Happens Next
Your request is logged in the system
Bylaw or building compliance staff review the reported details
The property may be inspected to verify permits and compliance
Enforcement action may be taken if violations are confirmed
Expected Timelines
Safety-related concerns: may be prioritized for faster review
Standard investigations: timelines vary depending on complexity and inspection volume
Follow-up actions: may take additional time if multiple departments are involved
Tips for Residents
Report what you observed, rather than confronting workers or property owners
Include clear details about the type of work and where it is occurring
Only take photos from public areas and do not enter private property
Related Services
Building Code
After-hours Construction
Property Maintenance
Still Need Help?
Contact 311 if you need help reporting suspected illegal construction. If the situation presents an immediate danger to the public, call 911.