Overview
If your recycling cart was not emptied on your scheduled collection day, you can submit a Missed Recycle Pickup request through 311. Reporting missed pickups helps ensure recycling services are completed efficiently and consistently.
When to Submit This Request
Submit a request if:
Your recycling bin was not collected on the scheduled day
Nearby bins were collected but yours was missed
The bin was properly placed but not serviced
This issue occurs repeatedly
Before You Submit
Please note:
Ensure your bin was placed at the curb by 7:00 AM
Make sure the bin was not blocked by vehicles or other obstacles
Confirm the correct collection day for your area
Overfilled or improperly sorted bins may not be collected
Information Required
When submitting a request, include:
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📍 Service Address
Exact address where the recycling bin was placed
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🗓️ Collection Day
Scheduled pickup day and date missed
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🚮 Bin Condition
Confirm the bin was accessible, not blocked, and properly placed
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📝 Additional Details
Note if other nearby bins were collected or if this is recurring
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📸 Optional Photo
Helpful for confirming placement and condition
What Happens Next
Your request is logged in the system
Waste services review the collection details
A follow-up pickup may be scheduled if criteria are met
You may receive updates regarding the service status
Expected Timelines
Missed pickups: typically addressed within a few business days
High-volume periods: may result in delays
Verification required: may affect scheduling time
Tips for Residents
Place bins out early and ensure clear access
Avoid overfilling or placing prohibited items in the bin
Check collection schedules during holidays or weather events
Related Services
Recycling
Bulk Item Pickup
Garbage Collection
Still Need Help?
Contact 311 if you need help reporting a missed recycling pickup or confirming your collection schedule.