Overview
If snow or ice accumulation is creating unsafe conditions on public roads, sidewalks, or pathways, residents can submit a Snow Removal request through 311. The City will assess and prioritize clearing based on safety, accessibility, and operational capacity.
When to Submit This Request
Submit a request if:
Snow is blocking public sidewalks or pathways
Ice buildup is creating slip hazards
Roads are difficult or unsafe to drive on
Snowbanks are blocking visibility at intersections
Windrows (snow piles) are blocking driveways or access points
Before You Submit
Please note:
Snow removal is prioritized based on:
Main roads and emergency routes
School zones
High pedestrian areas
Residential streets may take longer to be cleared
Property owners are typically responsible for clearing sidewalks adjacent to their property
Information Required
When submitting a request, include:
📍 Location
Street address or nearest intersection
📝 Description
Type of issue (snow pile, ice, blocked sidewalk, etc.)
📸 Optional Photo
Helps speed up assessment
⚠️ Hazard Level
Indicate if it’s dangerous (e.g., causing slips or blocking traffic)
What Happens Next
Your request is logged in the system
It is reviewed and prioritized by operations staff
A crew may be dispatched if required
You may receive updates if notifications are enabled
Expected Timelines
Priority routes: within 24–48 hours after snowfall
Residential areas: may take several days depending on conditions
Severe weather events: delays may occur due to high volume
Tips for Residents
Avoid parking on streets during snow clearing operations
Keep fire hydrants near your property clear
Report urgent hazards immediately
Related Services
Ice Hazard Reporting
Blocked Storm Drain
Road Maintenance Request
Still Need Help?
Contact 311 for urgent or high-risk situations, especially if:
Emergency access is blocked
There is a high risk of injury