Overview
If a manhole cover is missing, damaged, sunken, or raised above the road surface, you can submit a Manhole Cover Issue request through 311. These issues can pose serious safety risks to pedestrians, cyclists, and vehicles and should be reported promptly for inspection and repair.
When to Submit This Request
Submit a request if:
A manhole cover is missing or displaced
The cover is cracked, broken, or unstable
The cover is sunken below or raised above the road surface
The condition creates a hazard for vehicles, cyclists, or pedestrians
Before You Submit
Please note:
These issues may require urgent attention due to safety risks
Do not attempt to move or fix the cover yourself
Provide clear location details to help crews respond quickly
If the issue poses immediate danger, contact emergency services
Information Required
When submitting a request, include:
-
📍 Location
Exact address, road, intersection, or nearby landmark
-
⚠️ Type of Issue
Missing, broken, sunken, or raised cover
-
🚧 Impact on Traffic or Safety
Describe any risk to vehicles, cyclists, or pedestrians
-
🕒 Date Observed
When the issue was noticed
-
📸 Optional Photo
Helpful for confirming condition and urgency
What Happens Next
Your request is logged in the system
City crews review the reported issue
The site may be inspected to assess safety risks
Repair or replacement is scheduled as needed
Expected Timelines
High-risk hazards: may be addressed urgently
Routine repairs: handled based on workload and severity
Complex repairs: may require additional time
Tips for Residents
Provide precise location details to help crews find the issue quickly
Report immediately if the cover is missing or poses a serious hazard
Avoid the area if it appears unsafe
Related Services
Sewer & Storm Drains
Hydrant Leak
Road Maintenance
Still Need Help?
Contact 311 if you need help reporting a damaged or missing manhole cover. If there is immediate danger, contact emergency services.