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Knowledge Base


The Knowledge Base contains numerous support references, created by our support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information.

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Find articles, tips, and troubleshooting guides below.

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After-hours Construction

Report construction activity taking place outside permitted hours and causing noise or disruption.

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Aggressive Animal

Report an animal showing aggressive or threatening behavior toward people or other animals.

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Broken Bench

Report a damaged or unsafe park bench that may need repair or replacement.

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Bulk Item Pickup

Request collection of large household items that cannot fit in regular garbage carts.

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Fallen Limb Removal

Report a fallen or hanging tree limb on city property that may be blocking access or creating a safety hazard.

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Flickering Light

Report a street light that is flickering, inconsistent, or turning on and off.

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Hydrant Leak

Report a leaking or damaged fire hydrant in a public area.

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Illegal Construction

Report construction work that appears to be happening without permits or in violation of city regulations.

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Litter Cleanup

Report litter, garbage, or debris in a park, pathway, or public green space that needs cleanup.

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Manhole Cover Issue

Report a missing, damaged, or unsafe manhole cover that may pose a hazard.

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Missed Recycle Pickup

Report a recycling bin that was not collected on the scheduled pickup day.

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Missing/Damaged Sign

Report a missing, damaged, or unreadable street sign affecting navigation or safety.

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Overgrown Weeds

Report grass, weeds, or vegetation that appears to exceed the allowable height under city bylaws.

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Reporting and Resolution of Missed Garbage Pickup in UpCity

Guidance for UpCity citizens to report missed garbage pickups and the city's resolution process for timely waste collection.

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Reporting and Resolution of Potholes

Potholes on UpCity streets pose safety hazards and vehicle damage risks; article explains reporting and resolution process.

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Snow Removal Needed

If snow or ice accumulation is creating unsafe conditions on public roads, sidewalks, or pathways, residents can submit a Snow Removal request through 311.

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Stray Animal

Report a domestic animal that appears lost, abandoned, or roaming without an owner.

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