Knowledge Base
The Knowledge Base contains numerous support references, created by our support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information.
Find articles, tips, and troubleshooting guides below.
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Report construction activity taking place outside permitted hours and causing noise or disruption.
Read MoreReport an animal showing aggressive or threatening behavior toward people or other animals.
Read MoreReport a damaged or unsafe park bench that may need repair or replacement.
Read MoreRequest collection of large household items that cannot fit in regular garbage carts.
Read MoreReport a fallen or hanging tree limb on city property that may be blocking access or creating a safety hazard.
Read MoreReport a street light that is flickering, inconsistent, or turning on and off.
Read MoreReport a leaking or damaged fire hydrant in a public area.
Read MoreReport construction work that appears to be happening without permits or in violation of city regulations.
Read MoreReport litter, garbage, or debris in a park, pathway, or public green space that needs cleanup.
Read MoreReport a missing, damaged, or unsafe manhole cover that may pose a hazard.
Read MoreReport a recycling bin that was not collected on the scheduled pickup day.
Read MoreReport a missing, damaged, or unreadable street sign affecting navigation or safety.
Read MoreReport grass, weeds, or vegetation that appears to exceed the allowable height under city bylaws.
Read MoreGuidance for UpCity citizens to report missed garbage pickups and the city's resolution process for timely waste collection.
Read MorePotholes on UpCity streets pose safety hazards and vehicle damage risks; article explains reporting and resolution process.
Read MoreIf snow or ice accumulation is creating unsafe conditions on public roads, sidewalks, or pathways, residents can submit a Snow Removal request through 311.
Read MoreReport a domestic animal that appears lost, abandoned, or roaming without an owner.
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