Create a Service Request

Animals & Pests

Report concerns about wild animals, pests like rodents or insects, and general wildlife issues impacting public spaces or private property.

Bylaw Enforcement

Request investigation and enforcement of city bylaws, such as property standards, parking violations, or business licensing concerns.

Parks & Trees

Report issues related to city parks, playgrounds, or public trees, including maintenance needs, damage, or safety hazards.

Streets & Sidewalks

Report issues related to streets and sidewalks such as damage, obstructions, or maintenance concerns that may affect safety or accessibility. City crews will review the report and take appropriate action. Please include the exact location or nearest address. 🚧

Waste & Recycling

Waste collection services are provided to residential properties across the city. Services include collection of blue box recycling, green bin organics, garbage, leaf and yard waste (including Christmas trees) and pick up of large appliances and metal items.

Water & Sewers

Report problems with the city's water supply, wastewater system, or stormwater drainage, including leaks, blockages, or water quality concerns.

Winter Maintenance

This involves clearing roads and sidewalks of snow. Applying salt or other de-icing materials to prevent or remove ice. Ensuring walkways are clear for pedestrian traffic. This might include reporting plow damage, icy conditions, or illegal snow dumping.

After-hours construction

Report construction work occurring outside of permitted hours, causing noise or disruption in residential or mixed-use areas.

Aggressive animal

Report a domestic or wild animal exhibiting threatening or violent behavior towards people or other animals, posing a public safety risk.

Animals & Pests

Report concerns about wild animals, pests like rodents or insects, and general wildlife issues impacting public spaces or private property.

Bin replacement

Board-up request

Request the boarding up of an abandoned, vacant, or unsecured property to prevent unauthorized access, vandalism, or safety hazards. This service helps protect the surrounding neighbourhood from risks associated with open and neglected structures.

Broken bench

Report a damaged, broken, or unsafe park bench that poses a risk of injury to users. This includes benches with missing slats, sharp edges, unstable frames, or significant vandalism damage requiring repair or replacement.

Broken curb/sidewalk

Report damaged, uneven, or broken curbs and sidewalks that may pose a safety hazard to pedestrians or impact accessibility. City crews will assess the reported location and schedule repairs if necessary. Please provide the exact location or nearest address to help staff identify the issue.

Building Code

Report potential violations of the building code, such as unsafe structures, unpermitted construction, or concerns about building safety and integrity.

Bulk & Yard Waste

Report issues related to bulk item or yard waste collection, such as missed pickups or questions about disposal. City staff will review the request and arrange service if needed. Please include the pickup location and details about the items. 🌿🪵🗑️

Bulk item pickup

Request the collection of large household items that cannot be placed in your regular garbage cart, such as furniture, mattresses, appliances, or oversized debris. Please ensure items are placed at the curb before your scheduled pickup day and are not blocking sidewalks or traffic.

Bylaw Enforcement

Request investigation and enforcement of city bylaws, such as property standards, parking violations, or business licensing concerns.

Clogged storm drain

Crosswalk repaint

Report faded, worn, or missing crosswalk markings that need repainting to ensure pedestrian safety. Please provide the exact location or nearest intersection to help city crews address the issue. 🚶‍♂️🚦

Damaged playground equipment

Report playground equipment that is broken, structurally unsafe, or poses a risk of injury to children. This includes damaged swings, slides, climbing structures, or any playground feature that requires immediate inspection and repair.

Dead tree inspection

Request an inspection of a city-owned tree that appears dead, diseased, or structurally compromised. Dead trees can pose a significant safety risk if left unaddressed, particularly near pathways, roads, and structures. A city arborist will assess the tree and determine the appropriate action.

Excessive noise

Report ongoing or unreasonable noise from a neighbour, gathering, or business that exceeds permitted levels under the Community Standards Bylaw. This includes loud music, shouting, or persistent disturbances during nighttime hours that impact your quality of life.

Fallen limb removal

Report a fallen or hanging tree limb on city property that is blocking a pathway, road, or posing a safety hazard to the public. Hanging limbs are particularly dangerous during high winds and should be reported promptly for removal.

Flickering light

Report street lights that are flickering, turning on and off, or not operating consistently. City crews will inspect the light and arrange repairs if needed. Please provide the exact location or nearest address to help identify the light. 💡

Garbage Collection

Report issues related to residential garbage collection, such as missed pickups, damaged bins, or other collection concerns. City staff will review the report and follow up as needed. Please include the service address and any relevant details. 🗑️

Graffiti removal

Report graffiti or vandalism on city park structures, equipment, pathways, or facilities. Prompt removal helps maintain a welcoming environment and deters further vandalism in public spaces.

Graffiti removal

Report graffiti on public property such as walls, signs, sidewalks, or other city-owned structures. City crews will review the report and schedule removal. Please include the exact location and any helpful details to assist with cleanup.

Grounds & Facilities

Report maintenance concerns related to city park grounds and facilities, including damaged pathways, overgrown vegetation, graffiti, litter accumulation, or accessibility issues affecting the usability of public green spaces.

Holiday tree pickup

Request the pickup of your real Christmas or holiday tree after the holiday season. Trees must be free of decorations, tinsel, and stands before being placed at the curb. The city will compost collected trees as part of its green waste program.

Housing

Hydrant leak

Illegal construction

Report unauthorized building activities, construction without proper permits, or structures that don't comply with city zoning regulations.

Illegal fireworks

Report the use of fireworks or firecrackers in unauthorized areas or outside of permitted dates and times. Illegal fireworks pose a fire hazard and safety risk to people, animals, and property in residential and public areas.

Irrigation leak

Report a visible water leak from a park irrigation system, sprinkler head, or underground water line within a city park or green space. Prompt reporting helps prevent water waste, ground erosion, and damage to park grounds and pathways.

Knocked-down pole

Report a street light or utility pole that has been knocked down or is leaning and may pose a safety hazard. City crews will inspect the location and take appropriate action. Please provide the exact location or nearest address to help identify the pole. 🚧

Leaf/yard-waste request

Request collection of bagged leaves, grass clippings, garden trimmings, or other organic yard waste. Yard waste must be placed in approved compostable bags or designated bins at the curb on your scheduled collection day. Do not mix yard waste with regular garbage.

Light out

Report a street light that is not working or has gone completely dark. City crews will inspect the location and schedule repairs if needed. Please provide the exact location or nearest address to help identify the light. 💡

Litter cleanup

Report an accumulation of litter, garbage, or waste in a city park, pathway, or public green space that requires cleanup. This includes scattered trash, broken glass, or debris that poses a safety hazard or detracts from the enjoyment of the space.

Low pressure

Manhole cover issue

Missed Garbage Pickup

Collections - Garbage is collected every other week on your scheduled collection day - The garbage limit is three items every other week – including bulky items. - A paid garbage tag is required for any item exceeding the three-item limit. Tags can be purchased at UpCITY, the Joint Operations Centre and most community centres. - The UpCITY will collect a total of 13 garbage items (with 10 paid garbage tags) per location on the scheduled collection day.

Missed recycle pickup

Missing/damaged sign

Report concerns about missing, damaged, or unreadable street signs in Calgary, including traffic, parking, or informational signs, to ensure clear navigation and safety for drivers and pedestrians.

Noise & Nuisance

Report excessive noise disturbances, unsanitary conditions, or other public nuisances impacting quality of life in residential or commercial areas.

Overgrown weeds

Report a property where grass, weeds, or vegetation has grown beyond the allowable height set by city bylaws. Overgrown lots can attract pests, obstruct sightlines, and negatively impact the appearance and safety of the surrounding neighbourhood.

Park Equipment

Report damaged, broken, or unsafe equipment within city parks and playgrounds, including swings, slides, benches, fences, or any recreational structure that poses a safety risk to users.

Parks & Trees

Report issues related to city parks, playgrounds, or public trees, including maintenance needs, damage, or safety hazards.

Pavement Defects

Road defects result from a combination of pavement fatigue / aging, inadequate road base and poor drainage. The City conducts road repairs throughout the year including pothole patching, asphalt grinding / replacement and crack sealing.

Pothole repair

For any other pothole, cracked or uneven pavement issues, please submit a service request below:

Property Maintenance

Report a property that is not being maintained to city standards, including overgrown grass or weeds, accumulation of debris, unsightly storage, or deteriorating structures that may affect neighbourhood safety or appearance.

Recycle cart replacement

Recycling

Report issues related to recycling collection, such as missed pickups, damaged recycling bins, or other recycling service concerns. City staff will review the report and follow up as needed. Please include the service address and relevant details. ♻️

Restroom service

Report a concern with a city park restroom facility, including vandalism, cleanliness issues, supply shortages, plumbing problems, or a facility that is locked outside of posted hours. Clean and accessible washrooms are essential to a safe and welcoming park experience.

Sewer & Storm Drains

Sewer backup

Signal malfunction

Report traffic lights that are not working properly, flashing incorrectly, or completely out. City crews will inspect and repair the signal to ensure safe traffic flow. Please provide the exact intersection or location. 🚦

Snow Removal Needed

Report areas where snow or ice is obstructing roads, sidewalks, or public pathways and requires city clearing. Please provide the exact location or nearest address to help crews respond efficiently. ❄️🚜

Stray animal

Report a domestic animal such as a dog or cat that appears lost, abandoned, or roaming without an owner in a public area. Include the animal's location, description, and behaviour to help Animal Services respond quickly and safely.

Street Lighting

Report issues related to street lights that are not functioning properly in public areas. This service allows residents to notify the City about street lights that are burned out, flickering, damaged, leaning, or staying on during the day. Proper street lighting helps improve road safety, pedestrian visibility, and neighborhood security. City crews will inspect the reported light and arrange for repair or replacement as needed.

Streets & Sidewalks

Report issues related to streets and sidewalks such as damage, obstructions, or maintenance concerns that may affect safety or accessibility. City crews will review the report and take appropriate action. Please include the exact location or nearest address. 🚧

Traffic & Signs

Report issues with traffic signals, street signs (e.g., stop signs, speed limit signs), or other road infrastructure affecting traffic flow and safety.

Trash on lot

Report the accumulation of garbage, debris, or discarded materials on a private or vacant lot that violates city property standards. This includes household waste, construction debris, old furniture, or any items left outdoors that create unsanitary or unsightly conditions.

Tree Maintenance

Report concerns related to city-owned trees, including fallen or leaning trees, dead or diseased branches, roots causing damage to sidewalks or infrastructure, or trees posing an immediate safety hazard.

Tree planting request

Submit a request for a new tree to be planted on city-owned property, such as along a boulevard, in a park, or near a public pathway. Tree planting contributes to urban greening, shade, air quality, and the overall livability of UpCITY neighbourhoods.

Unsafe structure

Report a building, fence, retaining wall, or other structure that appears structurally unsound, deteriorating, or at risk of collapse. Unsafe structures pose a serious danger to occupants, neighbours, and passersby and require prompt city inspection.

Waste & Recycling

Waste collection services are provided to residential properties across the city. Services include collection of blue box recycling, green bin organics, garbage, leaf and yard waste (including Christmas trees) and pick up of large appliances and metal items.

Water & Sewers

Report problems with the city's water supply, wastewater system, or stormwater drainage, including leaks, blockages, or water quality concerns.

Water-main break

Winter Maintenance

This involves clearing roads and sidewalks of snow. Applying salt or other de-icing materials to prevent or remove ice. Ensuring walkways are clear for pedestrian traffic. This might include reporting plow damage, icy conditions, or illegal snow dumping.