Overview
If a street light is flickering, cycling on and off, or not operating consistently, you can submit a Flickering Light request through 311. Reporting lighting issues helps the City maintain safe public roads, sidewalks, and neighbourhood spaces for drivers and pedestrians.
When to Submit This Request
Submit a request if:
A street light is flickering repeatedly
The light turns on and off throughout the night
The light is dim, unstable, or not operating consistently
The issue is affecting visibility for drivers, cyclists, or pedestrians
Before You Submit
Please note:
Exact location details are important so crews can identify the correct light
If multiple lights are affected, note how many and where they are located
This service is for public street lighting, not private property lighting
Photos may help if the pole or fixture can be clearly identified
Information Required
When submitting a request, include:
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📍 Location
Exact address, nearest intersection, or pole location
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💡 Type of Lighting Issue
Describe whether the light is flickering, dim, cycling on and off, or inconsistent
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🕒 Date and Time Observed
Include when the issue was noticed and whether it happens regularly
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📝 Additional Details
Note whether one light or multiple lights are affected
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📸 Optional Photo
Helpful if it shows the pole, fixture, or surrounding location
What Happens Next
Your request is logged in the system
City staff review the reported location and lighting issue
The light may be inspected to confirm the problem
Repair or replacement may be scheduled if required
Expected Timelines
Single light issues: reviewed based on maintenance schedules and location details
Safety-related visibility concerns: may be prioritized for quicker review
Complex repairs: may take longer if replacement parts or electrical work are needed
Tips for Residents
Provide the nearest address or intersection whenever possible
Mention if the issue occurs every night or only at certain times
Include whether nearby lights are working normally
Related Services
Street Lighting
Missing/Damaged Sign
Sidewalk Obstruction
Still Need Help?
Contact 311 if you need help reporting a flickering or inconsistent street light in a public area.